Important Notification
Southern Cross Telco has recently updated the Schedule of Fees and Charges, which sets out the Charges that apply in connection with your services. The updated Schedule will take effect from your September invoice.
The changes to the Schedule are below:
| Charge Description | Charge Inc GST |
| Fixed Voice Service PSTN Value Added Features Charges: (charged per month unless stated otherwise) |
|
| Messagebank | $6.50 |
| Messagebank Away | $19.50 |
| Virtual Messagebank | $7.50 |
| Line Hunt (per line) | $4.50 |
| Silent Line Non Business (per line) | $4.99 |
| CPE - Standard Residential Phone Rental | $4.50 |
| CPE - Calling Number Display Rental Touchphone | $9.00 |
| Fixed Voice Service PSTN Value Added Features Charges: (charged per month unless stated otherwise) |
|
| Number Redirection (postpaid) (per line) | $29.95 |
| Number Redirection (prepaid) | $30.00 |
| Call Control | $4.00 |
| Call Return | $0.35 per call |
| Calling Number Display | $6.50 |
| Duet Monthly Rental | $9.00 |
| FaxStream FaxBank | $6.50 |
| FaxStream Never Busy Fax | $6.50 |
| Remote Access | $4.00 |
| Number Redirection (postpaid) (per line) | $29.95 |
| Number Redirection (prepaid) | $30.00 |
| Miscellaneous Fees & Charges |
|
| Late fee | $11.00 |
| Payment by PayByPost (within Australia Post Office) | $2.75 |
Alternatively you can click through to Customer Terms or click through to print the M2 Telecom Schedule of Fees and Charges.
- SCT Schedule of Current Fees and Charges - effective - 3 August 2011
- View superseded SCT Schedule of Fees and Charges (ending 2 August 2011)
In addition, we have implemented a standard billing increment for calls as follows:
Standard calls on Business Fixed line – 30 seconds
Standard calls on Residential Fixed line – 60 seconds
Standard calls on all mobile services – 60 seconds
Customers on the following plans are exempt from these changes.
- Fixed: VIP plan suite
- Fixed: Business Freedom
- Mobile Freedom Diamond
